Pharmacy Diabetes


KnowDiabetes: A Pharmacist-led
Type 2 Diabetes Prevention and Remission Program

The KnowDiabetes program can help people with type 2 diabetes improve their blood glucose levels, reduce medicines and achieve remission

Historically, type 2 diabetes has been understood as a progressive condition. However, several recent studies have challenged that view. We now understand that, in some cases, progression can be stopped or slowed.


New research has shown it is possible for some people with type 2 diabetes to reduce their average glucose level to achieve an HbA1c of under 6.5% (48mmol/mol) and sustain them at that level for a prolonged period of time (at least three months) – without the need for glucose lowering medication. This is referred to as type 2 diabetes ‘remission’.  (Type 2 diabetes remission 2021 – Position statement from Diabetes Australia)

Program Author


Dr Alan Barclay

Leading our team of experts is Dr Alan Barclay, an accredited practising dietitian and nutritionist with nearly 30 years of experience in clinical dietetics, public health, and academia. Dr Barclay’s extensive research on the association between carbohydrates and the risk of developing lifestyle-related diseases like type 2 diabetes has been instrumental in shaping our approach to diabetes management and prevention.

Throughout His Career, Dr Barclay Has:

  • Completed a PhD at the University of Sydney on the link between carbohydrates and lifestyle-related diseases.
  • Served as an honorary associate at the University of Sydney.
  • Worked as a consultant to the Glycemic Index Foundation.
  • Headed the Research department at the Australian Diabetes Council / Diabetes Australia NSW from 1998-2014
  • Appeared frequently in media outlets, sharing his expertise with the public 
  • Authored or co-authored 5 books, including the acclaimed “Reversing Diabetes”

The Crucial Role of Pharmacists

In the KnowDiabetes program, pharmacists play a vital role in screening and providing ongoing support for individuals who could benefit from the program.

Each participating pharmacist in the KnowDiabetes program undergoes training and assessment. This training is accredited by the Australasian College of Pharmacy (ACP) and has been accredited for 3 hours of Group Two CPD (or 6 CPD credits). It is suitable for inclusion in individual pharmacists’ CPD plans upon successful completion of the associated assessment activity under Accreditation Number: A2301KD1

Remission is possible in almost 1 in 2 adults

The KnowDiabetes program has been developed based on high-quality randomised controlled trials, which prove that with careful management, monitoring, and support, type 2 diabetes remission and prevention are possible for almost 1 in 2 adults.

1.8 million people have type 2 diabetes in Australia. Another 2 million Australians have pre-diabetes and are at high risk of developing type 2 diabetes.

The KnowDiabetes program digital tool

The program runs on a proprietary digital framework that outlines the necessary steps for healthcare professionals at each stage. This supports face-to-face interactions with pharmacists, remote telehealth sessions with dietitians and diabetes educators and information to general practice, enabling a multi-disciplinary and coordinated approach to care and support.

Empowering Diabetes Care 
with the Power of Science and Innovation

Very-Low-Energy-Diet (VLED*) Otherwise Known As Very-Low-Calorie-Diet (VLCD)

In the KnowDiabetes program, pharmacists receive comprehensive training on the four program phases, including how to recommend Very Low Energy Diets (VLED) and the stepped reintroduction of food.


VLEDs are medically formulated total diet replacements, designed specifically to reduce body fat stores. VLED’s provide less than 3,350 kJ (800 Calories) per day and contain sufficient essential nutrients to maintain health, including high quality protein, a small amount of carbohydrate, essential fatty acids, vitamins and minerals. VLEDs aim to maintain lean body mass whilst reducing body fat stores.  


(*Intended to be used under medical supervision)

Model For Multidisciplinary Care

In a world filled with motivational videos and big talk, it’s easy to feel overwhelmed and alone. That’s why the KnowDiabetes Program prioritises human connection. The combined efforts of pharmacists, dietitians, and credentialled diabetes educators provide expert guidance, a listening ear, and a supportive shoulder. By offering valuable problem-solving skills, coping strategies, and encouragement during challenging times, we help participants build resilience and stay focused on their goals.

The Power Of Human Connection

Preventing or achieving remission of diabetes is challenging, but it is possible with the right support system. Research shows that losing just 5-7% of body weight can reduce the risk of developing type 2 diabetes by 58%. In the KnowDiabetes program, we celebrate every milestone, no matter how small, to inspire continued dedication and resilience.

If you are a pharmacist, professional service manager, or pharmacy business owner keen on making a difference in the community by starting a new evidence-based pharmacist-led diabetes program, contact us today. Introduce a new service into your store that positively impacts your community and enhances engagement with people  with diabetes and those at risk. All this while creating new revenue streams for your pharmacy.