Frequently Asked Questions
How can I access the course free of charge?
Contact your Ascensia Territory Manager to find out how to enhance your diabetes understanding FREE of charge on 1800 289 312 or email customerenquiries@ascensia.com
Once I start a course can I exit at any time and return at a later time?
Yes. You can exit the online course then log back in at any time. However it is recommended users complete an entire module before exiting. You have 12 months access to the course.
How do I download my Certificate of Completion?
Once you complete all the chapters, and complete the survey, you will be able to download a certificate of completion in your learning management system.
How long do I have access to the course?
You have 12 Months. The time is calculated from when you enrol into the online program. Friendly email reminders will be sent to you to ensure the course is completed within the time period. If you need an extension due to exceptional circumstances please email us.
What other resources can I access to learn more about diabetes?
We have a range of diabetes-related webinars as well as podcasts, and fact sheets. We also have a FREE supportive language module, designed for anyone who supports a person living with diabetes. In this module you will learn the importance of supportive language and tips to communicate effectively so that your communication is accurate, respectful, inclusive and free from judgement.